Frequently Asked Questions (FAQ)
General
Is there a dedicated area for children on board?
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Yes. There are spacious kids’ areas designed for different age groups, with activities and options that support families.
Is there a pharmacy / medical unit on board?
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Yes. The ship has a medical clinic, and pharmacy support is provided through this clinic.
Is there internet on board?
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Yes. Internet is available; package details may vary. The latest options are shared before and/or during the voyage.
Is babysitting available?
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Yes. Paid babysitting may be available for ages 0–2; separate kids/teens areas are also available for other age groups.
Can guests bring a stroller?
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Yes, you can bring your own stroller and baby carrier.
Cabins
Do you provide a complimentary baby cot?
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A baby cot and linens may be available upon request. As availability can be limited, it’s best to request it at the time of booking.
Are towels provided in the cabin?
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Yes. Standard towels are provided in the cabin; pool towels can usually be collected from designated towel points on the pool deck.
Are slippers provided in the cabin?
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It may depend on the cabin category (e.g., available in some suite/villa categories).
Can we bring food/drinks into the cabin?
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Yes, you may bring food/drinks into cabins and suites. Room service may also be available to order from the menu.
What type of power outlets are available in cabins?
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Cabins may include more than one outlet type (e.g., Type C and Type G), making charging easier for different devices.
Is it possible to upgrade or change the cabin?
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If availability allows, paid upgrades/changes may be possible. Please check with Guest Services.
Is room service free?
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It can vary by cabin category. Some higher categories may include complimentary room service.
Which items are not allowed to bring on board?
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For safety reasons, certain electrical items and flammable/hazardous products may not be permitted (e.g., irons, kettles, candles, cooking devices).
Dining
Which meals are included in the cruise fare?
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Typically, main meals from breakfast to dinner are included. In addition to complimentary main dining venues, there may also be paid specialty restaurants.
Is smoking allowed in restaurants?
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No. Smoking is not allowed inside restaurants. Designated smoking areas are provided on board.
Is baby food available on board?
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Baby food may not always be standard. Children’s menu options may be available for certain age groups.
Which drinks might be complimentary during main meals?
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Some packages may include basic options such as water and hot beverages. Availability varies by ship policy.
Are iftar and suhoor provided during Ramadan?
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Yes, iftar and suhoor arrangements may be provided during Ramadan, depending on the itinerary and operations.
I have allergies/dietary requirements. Can you accommodate them?
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Options such as gluten-free, vegetarian, sugar-free, or dairy-free may be available. We recommend informing the service team when ordering.
Entertainment & Activities
Is there a dress code on board?
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There is usually no strict “one-size” dress code, but modest, smart-casual attire is recommended. Basic rules may apply (e.g., no swimwear in restaurants).
Is there a specific requirement for women’s swimwear?
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For safety and suitability, non-transparent, swim-appropriate fabrics are recommended; materials like cotton/denim may be discouraged. Accessories may be restricted for safety.
Is support available for guests who don’t speak Arabic?
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Staff typically provide service in Arabic and English; interpreter support may be available when needed.
What kind of programs are offered on board?
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Daily schedules may include theatre shows, live performances, family activities, and kids’ programs.
Which activities are included, and which may be paid?
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Many activities are included; some special classes, premium shows, or add-on experiences may be paid. Details are listed in the daily program.
Is there an arcade / game area?
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Yes, an arcade/game area may be available. Some games may be charged to the cabin account via the room card.
Are board games available?
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Board/card games may be offered in certain lounges; some areas may require reservations via the app.
Are there sports activities like a climbing wall?
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Yes, some sailings include activities such as a climbing wall, with safety guidance provided by crew.
Are there adults-only areas?
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Yes, certain areas may be restricted to 18+ guests (e.g., specific pools/sections or certain venues at set times).
Services, App & Payments
What can I do with the ship’s app?
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You may use the app to view the daily schedule, make reservations, and track onboard spending.
Is there a minibar package?
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Non-alcoholic minibar packages and snacks may be available. Some higher categories may include minibar.
How do payments work onboard? Is cash accepted?
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Onboard purchases are typically charged to the cabin account and settled via the card on file. Cash may not be accepted. (Accepted cards/currencies may vary by sailing.)
Is there baggage / security screening?
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Yes, baggage screening may be conducted for security. We recommend keeping valuables in your carry-on.
Pools & Areas
How are pools used? Are there women-only times/areas?
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Some pools/areas may be adults-only, and women-only time slots may be scheduled. Family pools and children’s splash areas may also be available.
Are lifeguards available?
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Pool areas may be monitored by staff; lifeguard policies can vary by ship and sailing.
Is there a separate area for teens?
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Yes, there may be a dedicated teen area for ages 13–17. Some activities may be complimentary while others may be paid.